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About Steel Masters
Who We Are
Steel Masters is a leading farm machinery supplier specializing in CNC wood router and plasma cutter tables. Our custom-made CNC tables cater to the specific needs of welders, metalworkers, machine shops, and HVAC professionals. We take pride in the unique features of our products, ensuring that they meet the highest standards of quality and precision. With a focus on innovation and customer satisfaction, Steel Masters is dedicated to providing top-notch solutions for all your machinery requirements.
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Buyer’s Remorse Policy
We understand that circumstances may change, and you may wish to cancel your order. Customers can cancel at any time; however, the following fees will be deducted from the final refund:
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Parts and Labor Costs:
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Any costs associated with parts already purchased or time spent on building your table will be deducted.
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Payment Processing Fees:
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Any non-refundable payment processing fees incurred during the transaction will also be deducted.
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For more details or assistance with cancellations, please contact us
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Warranty Policy
We offer a 1-year warranty on parts and labor to ensure your satisfaction and the quality of your purchase.
Warranty Coverage:
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Customer Support:
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Our support team is available via email, phone, and video chat.
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We will guide you through troubleshooting and resolving issues as needed.
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Replacement Parts:
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If a part requires replacement, we will ship it to you free of charge.
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Detailed assistance for installation will be provided through email or video calls.
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On-Site Technician Service:
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If on-site assistance is necessary, additional fees will apply.
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Please contact us for pricing and to schedule a visit.
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Warranty Exclusions:
This warranty does not cover:
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Physical damage caused by accidents, misuse, or neglect.
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User-inflicted damage resulting from improper handling or installation.
Examples of Neglect, Abuse, and Misuse:
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Neglect:
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Failure to follow the provided maintenance instructions, leading to product deterioration.
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Leaving the product exposed to extreme weather conditions without protection.
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Abuse:
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Intentional damage such as dropping, hitting, or using excessive force on the product.
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Altering or modifying the product in ways not approved by the manufacturer.
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Misuse:
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Using the product for purposes other than its intended use.
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Operating the product outside of specified guidelines or instructions.
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For any warranty claims or inquiries, please contact us
arranty Policy
We offer a 1-year warranty on parts and labor to ensure your product meets our quality standards.
What Our Warranty Covers:
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Customer Support:
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Assistance is available via email, phone, and video chat.
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Our team will guide you through troubleshooting and resolving issues.
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Replacement Parts:
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If a part needs to be replaced, we will ship it to you free of charge.
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Step-by-step assistance for installation will be provided via email or video call within the 1yr if warranty.
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On-Site Technician Service:
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If on-site assistance is required, additional fees will apply. Please contact us for pricing and scheduling.
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Exclusions:
This warranty does not cover:
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Physical damage caused by accidents, misuse, or neglect.
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User-inflicted damage due to improper handling or installation.
For warranty support or inquiries, please reach out to us
Shipping Policy
We process and ship orders within 14 business days after payment has been successfully cleared. Please note:
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Business days do not include weekends or public holidays.
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You will receive a confirmation email with tracking information as soon as your order has been shipped.
If you have any questions or need assistance with your order, feel free to contact us at
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